"The WOC is an Exclusive Service for Website Owners"

It's the Epitome of Website Design, Support & Service,

You're Cordially Invited to Join

FAQ

Can anyone join The WOC?

Everyone can apply. Membership is based on committee approval and non-exclusivity.

Do you have Senior discounts?

Yes. Individual DBA/LLC owners over the age of 59 receive a Complimentary membership and Individual DBA/LLC Members over the age of 59 receive a 10% discount on their Monthly Dues. (Limit One per Person. Proof of ownership and age required.)
You must "Go Here" and register indicating you qualify for the Senior discount then contact us to redeem your reservation.

Is there a Probation Period?

Yes. All new members have a 6 month probationary period. If during the probation period TWClark terminates a Member's membership the remainder of their Membership Fee minus any over utilization will be refunded.

Is my Membership Fee Refundable?

Membership Fees are refundable during the first 90 days of membership. Any work done for the Member will be deducted from the refund amount. After 90 days Membership Fees are non-fundable and Monthly Dues are not refundable.

What is an Exclusive Membership?

An Exclusive Membership is obtained when a company purchases it. At that time no other website of that type (Candy Store) can join The WOC. If there is a website of that type in The WOC an Exclusive Membership can not be purchased.

May I join if I don't have a website?

Yes. You can join and then have your website designed, built and hosted using the services provided in your membership Class.

May I have more than one Website?

Yes. Each Website, Unique Domain (MyFirstSite.com, MySecondSite.com and its dotMobi^***) requires its own membership. You receive a 10% per website, up to 50%, discount on subsequent site Membership Fees. The Monthly Dues will start at the then current Experience Factor.

What are the Classes of Membership?

Class V: Legacy development. (Essentially a Class K₂-I-X. Probably an in-house development project.)

Class IV: Sites requiring SSL w/wo a database or owner wants a dedicated IP address, dedicated server or a site that has more than 100 IUs. (Max IUs n/a)

Class III: Sites requiring database services or one that has more than 30 IUs. (Max IUs 100)

Class II: Sites that don't require or request a higher class of service and have or want a dotMobi or sites that have more than 20 IUs. (Max IUs 30)

Class I: Sites that don't require or request a higher class of service and don't have a dotMobi. (A basic website)(Max IUs 20)
Excluding Calss V a member's website will automaticaly move up in class if their site exceeds the maximun Infrastructure units for their current class and they will have to pay the Membership Fee difference.

What are Strategic & Tactical Marks?

D: This is the Discounted Membership mark. It combines with other classes i.e. Class I-D.
E: This is the Exclusive Membership mark and is purchased by the Member. It combines with other classes i.e. Class III-E.
H: This is the Holistic Membership mark. It combines with other classes i.e. Class H-II.
A Holistic site has a dedicated support person.

K_n: This is the Kaiser Membership mark. It combines with other classes i.e. Class K_n-II.
A Kaiser mark is normally temporary and indicates the use of additional staff during development or major re-work but could be used to indicate a full-time support person.
M: This website doesn't meet minimum Infrastructure Units and pays Monthly Dues based on the Class minimum i.e. Class II-M.
S: This is a DBA/LLC and the owner is over 59 i.e. I-S.
X: This website has extras that are not provided by Club Membership or in the Membership class i.e. Class I-X.

What are Domains and www.Domains (sub-Domains)?

A Domain in the name of your website (YourCompany.com). A sub-Domain is a server within your Domain (www.YourCompany.com). Normally both are setup so that people that type the www and those that don’t can see your website.

What is a dotMobi?

A dotMobi is a Website (YourCompany.mobi) that is designed to work on a cell phone. The site is designed to work on all size screens and contains a link to your (.com) website for people using a PDA and a link that will automatically dial your number on their cell phone. Because of slow download speed on cell phones the pages contain text designed to get the person to contact you. Why a dotMobi? Modern cell phones automatically add the (.mobi) to a URL so the user doesn’t have to key in the .TLD (Top Level Domain).

What does "Everything is Included" mean?

Think of it as having an employee. You let us know what you want and if it's in your Membership Class we do it. Simply put; "You don't have to pay extra for anything done to your Website."

What does "Unlimited" mean?

Modifications: There is no limit on the number of Class authorized changes, additions or deletions that you can have made to your website.

There is an overage penalty if your utilization exceeds 200% in any three periods and your total utilization exceeds 200%.
There is an overage penalty if your total utilization exceeds 500%.

Disk space: You can have as large a site as you need (you won't face an upper limit or "ceiling"). In other words, you can have as much content as you want.

Data transfer: There is no limit. Visitors to your web site will be able to download and view as much content from your site as they like. However, in certain circumstances, your server processing power or server memory could limit downloads from your site.

Email storage: Unlimited email storage gives normal email account users like yourself an opportunity to not have to worry about hitting a storage limit. You can save your correspondence and never worry about having to delete older messages to make room for more. However, the purpose of unlimited storage isn't to provide an online storage warehouse. Email left on the server more than 14 days is deleted.

How long is my Membership?

Your membership lasts as long as you want it. Monthly dues are billed monthly, in advance, and by paying your monthly dues your membership is renewed for one month.
By not paying your Monthly Dues you are requesting immediate Membership termination.

How long must I remain a member?

You can terminate your membership at any time. (If you entered the WOC on a discounted membership fee you must remain a member for two years or pay the difference of the Membership fee.)

Can the WOC terminate my Membership?

The WOC may terminate your Email service, without notice, in the event your account is suspected of SPAMMING.
The WOC may terminate you Membership with 30 days prior notice. If The WOC terminates your membership within 1 year of joining the WOC your Membership Fee will be refunded at the rate of 8.334% for each full month short of 1 year membership.

May I sell my membership to someone else?

No. (If you sell your website the Membership will transfer to the new owner.)

Is there a penalty for terminating my membership?

No. (If your current utilization is over 100% you will have to pay any overage.)

Will my Monthly Dues ever change?

Yes. Monthly Dues may/will change:

On your anniversary (May increase, decrease or stay the same)
When your Class changes (May increase or decrease)
When your utilization exceeds 200% in any 3 (three) periods and your total utilization exceeds 200% (Dues will double or you can pay the overage rate.)
When your total utilization exceeds 500% (Dues will tripple or you can pay the overage rate.)

What are Infrastructure Units?

Infrastructure Units are files or resources that make your website work. An example is the Home Page file. They consist of:

Programs - ASP Files (These are programs for your pages and/or server side functionality i.e. "HomePage.asp")
Include Files (These are files that become part of different pages i.e. the copyright for your site "Copyright.inc")
Java Scripts (These are files sent to the Client {IE, Netscape, etc.} for Client side functionality i.e. "Snow.js")
Visual Basic Files (Programs that make the site work i.e. sending email from the site or uploading documents)
Application Files (Server Scripts needed by your application i.e. "Global.asa")
HTML Files (Simple, static Website pages i.e. "Index.html Default.htm")
Image Files - Counts as an IU if it's a catalogue item. (Image files i.e. ".gif, .jpg, .png, .wmv, .mov, etc.")
Miscellaneous Files - Application files like (Word/.doc, Power Point/.ppt, Adobe/.pdf, etc.)
Email Boxes - An email box is required for each email address you have.
Processor (When a dedicated server is needed)
Database Files (Files that contain your database information i.e. Your Inventory, Customers, Orders, etc.)
Certificates (A file that contains your certificate for secure pages i.e. HTTPS://MyFirstSite/Login)
IP: (A unique Internet address needed when you have a dedicated server or a secure site i.e. HTTPS://)

How do you know my Utilization?

When you join the club your Utilization is set to 1 (one). Over time we log your membership activity and your next year's utilization is based on that. See a sample log.

How is the Experience Factor calculated?

Experience Factor = (Labor Costs + Network Costs) * Recuperation (Currently $3.95)

How are Monthly Dues calculated?

Monthly Dues = Infrastructure Units * Experience Factor * Untilization

What is the Over Utilization (Overage) Rate?

The current overage rate is $79.00 per hour.

What is covered by my Membership?

All Class authorized changes, additions and deletions to your Website.
Website Design Services
Search Engine Optimization
Meta Tags & Keywords
Website Hosting
Website Graphics
Email Service
Health Checks
Domain Name (Fee Reimbursed)
Database Services (Class III and above)
A dotMobi Website (YourCompany.mobi) (Calss II & above)
SSL Certificates (Class IV service) (Fee Reimbursed)
Dedicated Server (Class IV service & requires a setup fee)
Dedicated IP address (Class IV service)

How are SSL and Domain Costs Paid?

We pay the cost of your SSL Certificate and Your Domain Name. If you pay them out of pocket we will credit your account the equivalent of 1 year's cost on each anniversary.

What is NOT covered by my Membership?

The most common expense that is not covered is required license fees for 3^rd party copyrighted materials. On occasion you may have to pay out-of-pocket expenses; however, these must be pre-approved first. Any out-of- class service. i.e. SSL Certificates are not covered or available for a Class III or lower website

Do I get the code in my site?

Yes. You receive an unlimited, non-exclusive license for code and/or the licensed rights to 3^rd party code.

Do I get the images created for my site?

Yes. You also receive the licensed rights for any Stock Photography provided by the club.

When do I receive the code and images for my site?

A file containing the current content of your Website is posted in the "Account Manager" section of TClark's website in the "My Support Files" section. You can download it anytime you want a copy. This file will be updated annually, monthly if content changes or when your Membership terminates.

When does any work-in-progress stop?

Anything being worked on will terminate as soon as your membership expires.

When do Memberships expire?

Memberships expire on the last day of the month at 11:59 PM (GMT).

Does the Club have Referral Incentives?

Yes. Members can review the current incentive in the "Account Manager" section of TClark's website in the "My Support Files" section.

Can I hire a WOC or TWClark employee?

No. A Member agrees NOT to hire a WOC or TWClark employee while a Member or for a period of two years after their membership is terminated. If a member hires or contracts directly or indirectly with an employee or ex-employee within that timeframe they agree to pay TWClark the sum of $120,000.

How do I request a change or get support?

Call your club representative at or send an email.

* Class III Membership Required
** Class IV Membership Required
*** Class IV, III and II Only

Last Updated 5/30/2008

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